Refund and Return Policy
At BlueFusion Commerce, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
1. Returns
You may return most items within 30 days of delivery for a full refund or exchange, provided that:
- The item is unused, unwashed, and in its original packaging
- You have proof of purchase (e.g., order number or receipt)
- The item is not listed as final sale or non-returnable
To start a return, please contact our support team at bluefusionmediacomp@outlook.com with your order details.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item)
3. Exchanges
We accept exchanges for the same item in a different size, color, or if the product is defective or damaged. Contact us to arrange an exchange and we’ll guide you through the process.
4. Non-Returnable Items
The following items cannot be returned:
- Clearance or final sale items
- Gift cards
- Personalized or custom-made products
- Opened hygiene-sensitive items (e.g., bedding, towels, or face masks)
5. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos and a brief description. We’ll resolve the issue quickly with a replacement, refund, or store credit.
6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance.
Contact Us
For return requests or questions, please reach out to:
📧 bluefusionmediacomp@outlook.com